How to: Upgrade software on a smartdirector

Modified on Fri, 10 Jan 2020 at 06:16 PM


The smartdirector Management software allows a user an easy way to upgrade the software version on the system. 


Prior to performing any software upgrades, it is a best practice (and highly recommended) to download critical pieces of information from the system. In this example, the smartdirector is running version 4.3.2 of the software. These steps will illustrate what a user should do before upgrading the software on the appliance. We are assuming the newer 4.5.1 software image has already been acquired by the user from wtec.

Steps to follow

This is what you will see

Step 1.                                                     

Login to the smartdirector using admin credentials and click on Admin Toolsfrom the Applications menu.







Step 2.                                                     

Under the Cluster Data section, enter in the default admin account credentials and  click on Download All button

  • This action will download a file called ClusterDataFor_<smartdirector name>(<smartdirector IP>)_XXXXXXXXXXXX.tgz. It is a compressed file with key pieces of information.


Download the Site Inventory Data as well from the smartdirector

  • The link for Engines will download a file called engines.csv
  • The link for Fixtures will download a file called fixture.csv






After the important pieces of information have been gathered, a user can now proceed with upgrading the smartdirector to newer 4.5.1 release. 

Steps to follow

This is what you will see

Step 1. Click on Software Update from the Applications menu.

Step 2. The Software Update page will appear. In this example, it shows that Partition A(active partition) is running software version 4.3.2.

Note: Software upload and upgrades are only allowed in inactive partitions. In this example, it is Partition B.

Click on Choose file and select the 4.5.1 software image for the smartdirector that was provided to you by wtec. 

Next, hit the Upload button.

Step 3. A prompt will appear which will take an input from the user to proceed with the upload operation.

Hit the OK button.


The Upload process will begin, and a progress bar will appear.


Step 4. Upon completion of the upload, Partition B will show the 4.5.1 software release for the smartdirector.

Click on the Activate button.


Step 5. A prompt will appear requesting acknowledgement to Reboot the system with this image.

Press OK to proceed.



The smartdirector will proceed booting up with the 4.5.1 software image. Give it a couple of minutes while the system reboots. Note: Do not power cycle the smartDirector.Once HTTPS access is restored again, the user can try accessing the UI @ https://<IP Address of smartDirector>.


If the user hovers over the “i” icon on the top right corner or clicks on it, a verification of the newer software 4.3.2 will be revealed.





At this point the smartdirector software upgrade is now complete.





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