How to: Download support information from a smartdirector led cluster running software version 4.x

Modified on Mon, 25 Nov 2019 at 06:54 PM

The smartDirector Management software allows a user an easy way to manage and/or upgrade the software version on the entire cluster with little downtime. 

Prior to performing any software upgrades and/or making commissioning changes, it is a best practice (and highly recommended) to download critical pieces of information from the cluster. In this example, the smartDirector-led cluster is running version 4.3.1 of the software. These steps will illustrate what a user must download at a minimum. The same information will most likely be requested by wtec’s technical support personnel for troubleshooting any issues. 

                         Steps to follow

                               This is what you will see

Step 1.                                                     

Click on Admin Tools from the Applications menu.







Step 2.                                                     

Under the Cluster Data section, enter in the default admin account credentials and  click on Download All button

  • This action will download a file called ClusterDataFor_<smartDirector name>(<smartDirector IP>)_XXXXXXXXXXXX.tgz. It is a compressed file with key pieces of information. 

Note: This will be a large file, so your patience is requested with this download.



Step 3.                                                      

Download the Site Inventory Data as well.

  • The link for Engines will download a file called engines.csv
  • The link for Fixtures will download a file called fixture.csv










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