How to: Download support information from a smartdirector led cluster running software version 3.x

Modified on Mon, 25 Nov 2019 at 06:53 PM

This article covers important information that a facility manager must download from the Director appliance prior to making any commissioning changes and/or performing a software upgrade on the cluster. The same information will most likely be requested by wtec’s technical support personnel for troubleshooting any issues.

In this example, the Director-led cluster is running version 3.x of the software and the steps will illustrate what should download when connecting to the Director on the network.


                       Steps to follow

                                 This is what you will see

Step 1.

Log into the Director (https://<IPAddress of Director>). 

Note: If you get prompted by a certificate page, please bypass it by clicking on the ADVANCED link and then by clicking on proceeding to the Director’s login page. This is nothing but an indication of an unsigned certificate.

When prompted to input the credentials, use the default adminaccount. 


Once the main splash page appears, click on the button for Admin Tools. Note, this is a cluster running 3.x version of the software.




The Tech Support Page will appear.


Step 2.                                                 

Scroll down to the last section of the page called Support.  

  • Download the fixture list. The downloaded file will be called fixture.csv
  • Input the admin credentials in the fields available for Download Cluster data option and click on the button to “Download Support Data for the Entire Cluster”. This will take a little time to download as the smartDirector will collect all the information from every single cluster member and package it all up. The downloaded file will be named similar to ClusterDataFor_<Director name>(Director IP>)_XXXXXXXXXXXX.tgz. It is a compressed file






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